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Complaints process

We are dedicated to providing excellence in service to all delegates who attend our training courses.  We are confident that the service we deliver will match your expectations.

However, if anything does not meet your expectations please submit your complaint to:
This can cover any aspect of your education journey from booking through to delivery of the course.

Whenever possible complaints will be followed up by telephone within 48 hours. 

Once an investigation has been completed, we will contact you to report back on our findings and, where appropriate, the actions we have taken.

Appealing exam results

Appeals regarding exam results should be addressed to the same email address where the issue will be discussed with the examining body.