ITSM Consultancy | somerset-itsm

Consultancy

What We Do

We can help your organization with all your problem solving, implementation and organisational restructuring requirements. We specialise in undertaking ITSM assessments where we will design your improvement initiatives to enable you to deliver services that are aligned with the business requirements. As well as designing your service improvement program we will help you implement the required changes which can include processes, organisational structure, staff change, tools and other areas as required.

Assessment Services

If you want to improve your IT service delivery and manage costs more effectively then choose our assessment service to ensure success. As business and IT service needs increase in complexity, the IT Service Management processes and practices delivering and supporting them must be continuously improved to ensure business objectives are met.

Somerset CC assessment services provide an independent, objective view of an organisation's IT Service Management effectiveness and efficiency.

Your Challenge

Ensuring IT enables the business to succeed
Managing service quality not just technology
Managing Risk and security
Understanding and setting up appropriate communication channels between IT and the business
Being able to manage rapid and relentless changes
Managing long term strategy and short term needs

Our Approach

Somerset CC will undertake a comprehensive assessment of your current capabilities and identify improvement opportunities to address your challenges. Somerset CC’s assessment services provide an independent, objective view of an organisation's IT Service Management effectiveness and efficiency. Not only will all the process areas be assessed but also other equally important factors such as organizational structure, capabilities of staff, the interfaces between development projects and operational activities, security, purchasing practices, external interface and importantly the interfaces with customers and users of the IT services.

As business and IT service needs increase in complexity so the IT Service Management processes and practices delivering and supporting them must be continuously improved to ensure business objectives continue to be met.

Somerset CC’s assessment services are based on over 25 years’ experience of assessing organizations capabilities and identifying improvement opportunities. Many hundreds of assessments have been completed in all industry sectors and in all continents.

Capabilities should be based on a comparison of an organization's current practices to industry standards and best practices. Determining the most impactful improvement opportunities requires knowledge, experience and talent.

Somerset CC objectively assesses against a comprehensive collection of industry standards and governance compliance such as ITIL® 2011, COBIT® 5, ISO/IEC 20000 and ISO/IEC 27001 but most importantly by utilizing the assessors many years of experience.

Your Benefits

Our consultants will identify the potential improvements in your IT organization. As improvements are investments, we will focus on those with the best return on investment. We will then design the future state, the smoothest transition and the required communication.