Somerset CC is an Accredited Training Organisation with PeopleCert. We have extensive experience of delivering ITIL®, COBIT® 5 and ISO/IEC 20000 training having delivered the first ITIL® accredited training course in 1991 and the first ITIL® Foundation course in 1995. We are accredited for all ITIL® examination based courses and have developed additional ITIL® offerings as well.
We offer the following accredited ITIL® training courses:
ITIL® Foundation – The starting point for all ITIL® training – 3 days in duration
ITIL® Intermediate courses
Lifecycle Courses (3 days)
Continual Service Improvement
Capability Courses (5 days)
Operational Support and Analysis
Release Control and Validation
Planning Protection and Optimization
Service Offerings and Agreements
Expert course (5 days)
Managing Across The Lifecycle
We can assist anyone wishing to achieve the ITIL® Masters certification
We will be scheduling ITILV4 Foundation as soon as the official release is made from AXELOS and PeopleCert at the beginning of March 2019.
Other ITIL® Courses
Service in the Project Lifecycle – A two day which explores the Devops concepts and looks at the interactions between development projects and all areas of service management. The course explains how to ensure there are no operational surprises when projects are completed and how to ensure what is developed meets the requirements of the customers
Implementing ITSM –This two day course covers implementing best management techniques for IT service provision. Utilising ITIL® and other frameworks and standards this course looks at the various ways for implementing and improving your IT service management service delivery
Business Relationship Management – This interactive three day course intended explains how to set up, implement and run a business relationship management function. The course utilizes ITIL® best management framework and practical experience
ITIL®/ITSM Awareness – either half day or full day courses giving basic details of the drivers, benefits and how to implement ITSM using ITIL®
Somerset CC training also offer:
COBIT 5 foundation course which is a 3 day course giving the essentials of COBIT 5 and covers the five principles, the seven enablers, outlines assessing agaist COBIT 5 and implementation of COBIT 5
APMG-International ISO/IEC 20000™ – Auditor, Foundation and Practitioner level courses are also available
Our ISO/IEC 20000 courses are delivered as an affiliate of Bishops Beech Ltd.
APMG International ISO/IEC 20000 is a trademark of The APM Group Limited. All rights reserved
Our ISO/IEC 20000 courses are presented in association with Bishops Beech Ltd, an APMG accredited course provider
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