Somerset CC is an Accredited Training Organisation with PeopleCert.  We have extensive experience of delivering ITIL®, COBIT® 5 and ISO/IEC 20000 training having delivered the first ITIL® accredited training course in 1991 and the first ITIL® Foundation course in 1995.  We are accredited for all ITIL® examination based courses and have developed additional ITIL® offerings as well.

Available Courses

We offer the following accredited ITIL® training courses:

ITIL® Foundation – The starting point for all ITIL® training – 3 days in duration

ITIL® Practitioner

ITIL® Intermediate courses


                  Lifecycle Courses (3 days)

                  Service Strategy

                  Service Design

                  Service Transition

                  Service Operation

                  Continual Service Improvement


                  Capability Courses (5 days)

                  Operational Support and Analysis

                  Release Control and Validation

                  Planning Protection and Optimization

                  Service Offerings and Agreements


Expert course (5 days)                                                    

                  Managing Across The Lifecycle


ITIL® Master

                  We can assist anyone wishing to achieve the ITIL®  Masters certification

We will be scheduling ITILV4 Foundation as soon as the official release is made from AXELOS and PeopleCert at the beginning of March 2019.

Other ITIL® Courses
  • Service in the Project Lifecycle – A two day which explores the Devops concepts and looks at the interactions between development projects and all areas of service management.  The course explains how to ensure there are no operational surprises when projects are completed and how to ensure what is developed meets the requirements of the customers


  • Implementing ITSM –This two day course covers implementing best management techniques for IT service provision.  Utilising ITIL® and other frameworks and standards this course looks at the various ways for implementing and improving your IT service management service delivery


  • Business Relationship Management – This interactive three day course intended explains how to set up, implement and run a business relationship management function. The course utilizes ITIL® best management framework and practical experience


  • ITIL®/ITSM Awareness – either half day or full day courses giving basic details of the drivers, benefits and how to implement ITSM using ITIL®

Other Courses

Somerset CC training also offer:

  • COBIT 5 foundation course which is a 3 day course giving the essentials of COBIT 5 and covers the five principles, the seven enablers, outlines assessing agaist COBIT 5 and implementation of COBIT 5


  • APMG-International ISO/IEC 20000™ – Auditor, Foundation and Practitioner level courses are also available 


Our ISO/IEC 20000 courses are delivered as an affiliate of Bishops Beech Ltd.

APMG International ISO/IEC 20000 is a trademark of The APM Group Limited. All rights reserved

Our ISO/IEC 20000 courses are presented in association with Bishops Beech Ltd, an APMG accredited course provider

The Swirl Logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Copyright © AXELOS Limited 2011 Reproduced under licence from AXELOS Limited. All rights reserved.

© 1986 by Somerset Computer Consultancy ltd

ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.