Somerset Computer Consultancy Ltd

Introduction

 

• ITIL® is the most widely adopted framework for managing technology-based services and creating value for stakeholders.

• ITIL® has evolved beyond IT service management into a best-practice framework for digital product and service management.

• The ITIL® version 5 Foundation Bridge training course focuses on the key enhancements introduced in ITIL® Version 5 and your ability to apply them in modern digital environments. 

 

Purpose

• This course provides a fast, focused route for ITIL® 4 certification holders to upgrade to ITIL® Foundation (Version 5), concentrating only on the updates introduced in ITIL® Foundation (Version 5). The purpose of the Foundation Bridge course and qualification is to introduce students to the essential concepts of ITIL® 5. The course will also prepare students to take the ITIL® (version 5) Foundation Bridge Certificate.

 

Contents

Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification.

 

• Key enhancements in ITIL® (Version 5)

  • Understand what has changed since ITIL® 4. Focus only on the new and refined concepts, terminology, and structural updates introduced in ITIL® Foundation (Version 5).

• Digital product and service management evolution

  • Explore how the new ITIL® reflects modern digital and AI-enabled environments. Understand how increasing complexity shapes digital product and service management across their lifecycle.

• Updated language and core concepts

  • Gain clarity on the updated terminology and principles shaping ITIL® (Version 5), ensuring confident communication across teams, partners, and stakeholders.

• Enhanced value creation approach

  • Discover how ITIL® (Version 5) reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery, and measurable outcomes.

• Applying ITIL® Version 5 in practice

  • Learn how to integrate the enhancements into your existing ITIL® knowledge and apply the updated guidance to improve collaboration, performance, and results.

 

• The ITIL® Product and Service Lifecycle

  • Introduction to the ITIL® Product and Service Lifecycle

  • Purpose and scope of the ITIL® Product and Service Lifecycle activities

  • Value Chain and Lifecycle Management Activities

 

Format

This is an instructor-led 1-day classroom or virtual course. The official examination is a 30-minute closed-book, multiple-choice examination comprising 20 questions. The pass score is 65% (13 out of 20).

Intended Audience

The target group of the ITIL® Foundation Bridge Certificate in IT Service Management is:

 

• Anyone wishing to upgrade their ITIL V4 knowledge. 

• Existing ITIL® qualification holders wishing to update their knowledge. 

Prerequisites

This course is for those people holding any ITIL V4 qualification.