ITIL® 4

ITIL® 4 supports the existing investment that people and organizations have made in ITIL® , as it is an expansion on the existing framework.

It is essential that your existing investment in ITIL® continues to drive and enhance your business’ performance. ITIL® 4 has been developed to be compatible with the existing certification scheme and all current certifications for ITIL will always remain valid following the update, and all ITIL® v3/2011 credits gained can help you on your ITIL® journey in the new certification scheme.
The core fundamentals of ITIL® will continue to be as relevant to you and your businesses as they are today following the release of ITIL® 4. The evolution in ITIL guidance will allow your organisation to continue to derive value from your existing investments.

The principles, processes and activities covered within the ITIL® v3/2011 provide essential knowledge that will contribute to a better comprehension of ITIL® 4 concepts reflected on the updated framework. It will keep supporting professionals with the challenges faced in their work environment. Candidates who continue on their existing journey with V3/2011 will gain valuable skills to help solve their business challenges now.

ITIL® 4 Foundation Training course and Exam
- ITIL® 4 takes you through a service value system which provides a holistic picture of what it really means to contribute to business value.
- The Foundation level is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of products and services.
ITIL® 4 Foundation candidates will understand the following:
- A holistic approach to the co-creation of value with customers and other stakeholders in the form of products and services
- The Guiding principles of ITIL® 4
- The four dimensions of service management
- How ITIL practices described in ITIL® 4 will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value

ITIL® Managing Professional (ITIL® MP)
- Targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
ITIL® Strategic Leader (ITIL® SL)
- Recognizes the value of ITIL® , not just for IT operations, but for all digitally-enabled services. Becoming an ITIL® SL demonstrates that the individual has a clear understanding of how IT influences and directs business strategy.

To obtain the designation ITIL® MP or ITIL® SL, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams
Courses and examinations for Managing Professional and Strategic leader are expected towards the end of 2019