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ITIL® 4 Managing Professional – Direct Plan and Improve



  • The ITIL® 4 Managing Professional (MP) stream provides practical knowledge about how to run successful IT and digitally enabled services, teams and workflows 

  • The ITIL® 4 Direct Plan and Improve (DPI) qualification explores the ways in The ITIL® 4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL® methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction.

  • DPI demonstrates a clear alignment between strategy and operations and how to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.

  • It is the universal module which will be a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader 



  • To provide the candidate with details of the following topics:

    • Ensure tactical IT teams align their work effectively to meet business objectives 

    • Break down silos by encouraging a holistic, systems-thinking approach to value co-creation

    • Adapt tools and techniques across the operating model, with minimal disruption

    • Use the ITIL® guiding principles, strong business cases, robust planning and effective controls when developing change management programs aligned to strategic vision

    • Create regular reporting cycles and utilize Lean, Agile and DevOps ways of working to eliminate waste and encourage feedback loops

    • Understand the importance of governance and compliance and help organizations remain resilient to digital disruption



Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification:


  • An understanding of the key concepts of Direct, Plan and Improve

  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

  • Understand the role of GRC and know how to integrate the principles and methods into the service value system

  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements

  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement

  • Understand and know how to direct, plan and improve value streams and practices


The following practices are discussed on this course:


  • Continual improvement

  • Measurement and reporting

  • Organizational change management

  • Portfolio management

  • Risk management

  • Strategy management


This is an instructor led classroom or virtual course that uses a combination of lectures, practical group discussions and exercises.  Sample exams are provided to prepare students for the examination. The classroom-based course includes a 90-minute, formal examination. On-line exams will be available for virtual courses.

Intended Audience

The target group of the ITIL® 4 DPI course is:


  • Individuals continuing their journey in service management

  • ITSM managers and aspiring ITSM managers

  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

This may include but is not limited to, IT professionals, business managers and business process owners.

The Examination

  • The purpose of the ITIL® 4 Direct Plan and Improve examination is to assess whether the candidate can demonstrate enough understanding and application of ITIL® 4 DPI, as described in the syllabus, to be awarded the ITIL® 4 DPI qualification

  • The ITIL® 4 DPI qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge.  It is also one of the pre-requisites for the designate of ITIL® 4 Strategic Leader

  • The exam takes the form of a closed book, multiple choice examination comprising 40 questions. The pass score is 70% (28 out of 40).  Some students may be entitled to additional time – your instructor will give more details if required.



The candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination)

ITIL® 4 Qualification Scheme

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Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.


For all ITIL® courses and PRINCE2® courses training is always and only offered together with the respective exam.

©SCC 2020

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