Introduction

 

• The ITIL® 4 Managing Professional (MP) stream provides practical knowledge about how to run successful IT and digitally enabled services, teams and workflows 

• The ITIL® 4 High Velocity IT (HVIT) qualification explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investment for significant business enablement. This module will enable traditional practitioners and organizations to update their skills and working methods for the digital era

• ITIL® 4 HVIT focusses on the characteristics of high velocity organizations and demonstrates how ITIL®’s operating model, principles and operational practices can be used for digital delivery, from optimization to radical transformation

• HVIT is one of 4 specialist courses and qualifications that together will enable students to gain the designation of ITIL® 4 Managing Professional. 

 COURSE DURATION 3 Days 

​

Purpose

• To provide the candidate with details of the following topics:

• Understand the rapid nature of the digital enterprise and how to co-create resilient and valuable digital services at speed

• Understand the benefits of a less centralized approach to IT service delivery

• Utilize the latest digital technology to optimize end-user services and maximise investments

• Balance working with complex, adaptive systems and flexible processes that can adapt to changing environments

• Demonstrate how to integrate the digital product lifecycle with ITIL®’s core operating model to meet and exceed business goals

• Utilize new ways of working and approaches to enable small incremental steps and effectively work with new and complex systems

 

Contents

Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification:

 

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

• Understand the digital products lifecycle in terms of the ITIL® “operating model”

• Understand the importance of the ITIL® Guiding Principles and other fundamental concepts for delivering high velocity IT

• Know how to contribute to achieving value with digital products

 

Know how to use the following principles, models and concepts: 

 

• Ethics

• Safety Culture

• Lean Culture

• Toyota Kata

• Lean / Agile / resilient / continuous 

• Service-dominant logic 

• Design thinking

• Complexity thinking 

 

The following practices are discussed briefly on this course:

 

• Architecture management

• Availability management

• Business Analysis

• Capacity management

• Deployment management

• Information security management

• Infrastructure and platform management

• Monitoring and event management

• Portfolio management

• Problem management

• Relationship management

• Risk management

• Service continuity management

• Service design

• Service desk

• Service validation and testing

• Software development and management

• Relationship management
   

Format

This is an instructor led classroom or virtual course that uses a combination of lectures, practical group discussions and exercises.  Sample exams are provided to prepare students for the examination. The classroom-based course includes a 90-minute, formal examination. On-line exams will be available for virtual courses.

Intended Audience

The target group of the ITIL® 4 HVIT course is:

 

• Individuals continuing their journey in service management 

• ITSM managers and aspiring ITSM managers 

• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery 

This may include but is not limited to, IT professionals, business managers and business process owners.

The Examination

• The purpose of the ITIL® 4 High Velocity IT examination is to assess whether the candidate can demonstrate enough understanding and application of ITIL® 4 of HVIT as described in the syllabus, to be awarded the ITIL® 4 High Velocity IT qualification.

• The HVIT IT qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge

• The exam takes the form of a closed book, multiple choice examination comprising 40 questions. The pass score is 70% (28 out of 40).  Some students may be entitled to additional time – your instructor will give more details if required.

 

Prerequisites

The candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination)

​

ITIL® 4 Qualification Scheme

​

​

​

​

​

​

​

​

​

​