ITIL® 4 Strategic Leader - Digital & IT Strategy

Introduction

 

Digital and IT Strategy adds a new perspective to the ITIL® 4 guidance and elevates the discussion around ITIL® concepts to an organizational strategy level.

 

It is one of the modules that lead to the Strategic Leader designation.

 

COURSE DURATION 3 Days

 

ITIL® 4 Strategic Leader Designation

 

  • ITIL® 4 Strategic Leader (ITIL® SL) recognizes the value of ITIL®, not just for IT operations, but for all digitally enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the individual has a clear understanding of how IT influences and shapes business strategy

 

  • ITIL® 4 Strategic Leader designation consists of two modules:

 

    • ITIL® 4 Strategist Direct Plan and Improve (universal module)

    • ITIL® 4 Leader Digital and IT Strategy.

 

  • To become an ITIL® 4 Strategic Leader, candidates must complete both modules in the designation, with ITIL® 4 Strategist Direct Plan and Improve being a universal module for both Strategic Leader and Managing Professional designations.

  • In addition, candidates must be able to demonstrate that they have a minimum of three years’ experience to be eligible to take ITIL® 4 Leader: Digital and IT Strategy.

Purpose

ITIL® 4 Leader: Digital and IT Strategy adds a new perspective to the ITIL® 4 guidance and elevates the discussion around ITIL® concepts to an organizational strategy level.

 

The course will enable IT and digital leaders to influence and drive strategic business decisions, by helping them to:

 

  • Create an appropriate digital strategy aligned to the wider business goals

  • Understand how business and IT leaders are responding to digital disruption by reshaping corporate strategy, adapting processes, and even repurposing entire business models.

  • Explore the use of the ITIL® 4 framework to support organizations on their digital transformation journey, addressing service management challenges and utilizing new technology.

 

The module also covers how ITIL® 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges:

 

  • Craft a digital vision

  • Develop a cross-organizational digital strategy

  • Strategically manage risk

  • Drive organizational change

  • Survive and thrive in a VUCA (Volatility, Uncertainty, Complexity and Ambiguity) environment
     

Contents

 

Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification:

 

  • Demonstrate the use of the ITIL® guiding principles in digital and IT strategy decisions and activities

  • Changing the way of doing business in markets disrupted by digital and information technology and relate this to the concepts of strategy

  • Relate the concepts of digital and IT strategy, the service value system and the service value chain and explain how they work together to create value in markets being transformed by digital IT

    • Including external analysis - PESTLE

  • Understand how an organization uses digital and IT strategy to remain viable

    • Viability related to agile, resilient, and lean techniques

  • Understand strategic approaches made possible by digital and information technology to achieve customer relevance and operational excellence, covering:

    • Financial policies

    • Portfolio optimization

    • Funding projects and balancing cost of innovation and operation

  • Understand the risks and opportunities of digital and IT strategy

    • The concepts of innovation and developing a culture of innovation

  • Understand the steps and techniques involved in defining and advocating for digital and IT strategy, including:

    • Performing a gap analysis

    • Communicating the vision and strategy

    • Making a business case

  • Understand how to implement a digital strategy

    • Skills required to be a leader

 

Additionally, in relation to the topics listed above the following practices are discussed briefly on this course:

 

  • Architecture management

  • Strategy Management

  • Workforce and Talent Management

  • Measurement and Reporting Management

  • Risk Management

  • Service Financial Management

  • Portfolio Management

 

Intended Audience

The target group of the ITIL® 4 DITS course is:

 

  • Individuals continuing their journey in service management

  • ITSM managers and aspiring ITSM managers

  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

  • Anyone aspiring to achieve the strategic leader designation 

This may include but is not limited to, IT professionals, business managers and business process owners.

 

Format

This is an instructor led classroom or virtual course that uses a combination of lectures, practical group discussions and exercises.  The exercises are based on a case study provided by the examining body.  Sample exams are provided to prepare students for the multiple-choice element of the qualification. The classroom-based course includes a 60-minute, formal examination. On-line exams will be available for virtual courses.

The Qualification

There are 2 elements to the DITS qualification:

  1. An in-course open book assessment comprising four assignments.  There are 40 marks available and a score of 30 or above is required to pass.  These assignments are marked by the instructor.

All four assignments are based on a case study which describes three companies engaged in a service relationship. The choice of the company to base the assignment on can be chosen by the delegates.

  1. The exam takes the form of a closed book, multiple choice examination comprising 30 questions. The pass score is 70% (21 out of 30).  Some students may be entitled to additional time – your instructor will give more details if required.

 

Prerequisites

To take this module, candidates must hold either:

 

  • A certificate in ITIL® 4 Foundation

Or

  • A certificate in the ITIL® 4 Managing Professional Transition module

And

  • Candidates must be able to demonstrate that they have a minimum of three year’s managerial experience.

The candidate must have passed the ITIL® 4 Foundation examination or the Managing Professional Transition. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination)

 

 

ITIL® 4 Qualification Scheme

ITIL® DITS

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